Keywords
Username: islandzephyr
Minimum Hourly Rate: $20/hr
Location: United States, AL, Auburn
Summary
I specialize in business management with a strong focus on customer service. Previous experience includes consulting, marketing, revenue generation, customer acquisition, content writing, business development and analysis. I have over 15 years of real world business experience with direct customer service experience in the airline industry.
I take great pleasure in serving and helping others and look forward to discussing any future opportunities to serve your company. I am specifically interested in positions in an Internet related area that can be possibly be done from my current office location such as contract projects, customer service, or tech support areas.
I take great pleasure in serving and helping others and look forward to discussing any future opportunities to serve your company. I am specifically interested in positions in an Internet related area that can be possibly be done from my current office location such as contract projects, customer service, or tech support areas.
Experience
Employment
Harvest Evangelism Ministries
2006-Present - Volunteer Service
* organization and presentation of donated materials
2006-Present - Volunteer Service
* organization and presentation of donated materials
Minor Details, Inc
2007-Present - Internet Consultant, Marketing and Customer Acquisition
* Contributed to significant increase in sales revenue for 2007
* Maintain existing Internet sales channels and develop new revenue opportunities
2007-Present - Internet Consultant, Marketing and Customer Acquisition
* Contributed to significant increase in sales revenue for 2007
* Maintain existing Internet sales channels and develop new revenue opportunities
Island Zephyr
2007-Present - Owner
* Started Island Zephyr Books: online used bookstore with over 30,000 used books
* Consulting Services: online sales channels, marketing & traffic utilization (SEM and SEO)
* Content Writer & Image editor: site development, video & image production
2007-Present - Owner
* Started Island Zephyr Books: online used bookstore with over 30,000 used books
* Consulting Services: online sales channels, marketing & traffic utilization (SEM and SEO)
* Content Writer & Image editor: site development, video & image production
Pieces of the Past
1993-2007 - Owner
* Started and operated retail and online business
* Invented and manufactured several products used and sold worldwide
* Increased revenue and expanded inventory for 10 consecutive years
* Sold business in January 2007, trained new business owner
1993-2007 - Owner
* Started and operated retail and online business
* Invented and manufactured several products used and sold worldwide
* Increased revenue and expanded inventory for 10 consecutive years
* Sold business in January 2007, trained new business owner
McLeod Software
Date Verified: April 09, 2008
1996-1998 - Installation & Training Specialist
* Installed UNIX hardware servers, implemented upgrades on existing systems
* Trained customers on network and software systems
Date Verified: April 09, 2008
1996-1998 - Installation & Training Specialist
* Installed UNIX hardware servers, implemented upgrades on existing systems
* Trained customers on network and software systems
Southwest Airlines
Date Verified: April 02, 2008
1991-1994 - Customer Service Representative
* Provided highest level of customer service for traveling public
* Awarded for consecutive employee attendance three years in a row
* Skilled and trained at handling constantly changing situations at the ticket counter,
gate departures/arrivals, and baggage claim.
Date Verified: April 02, 2008
1991-1994 - Customer Service Representative
* Provided highest level of customer service for traveling public
* Awarded for consecutive employee attendance three years in a row
* Skilled and trained at handling constantly changing situations at the ticket counter,
gate departures/arrivals, and baggage claim.
About Me
Profile Type: Individual
Year Founded: 1993
Number of Employees: 1
I specialize in customer service and marketing solutions for all aspects of running a successful business. I have over 15 years of experience in owning and operating several small businesses, I am highly customer service driven, with skills in hardware and software training and installation, a broad knowledge of Internet research, SEM (search engine marketing), SEO (search engine optimization), and eCommerce consulting.
I offer a background well rounded in real world education and experience. Included is extensive research, planning and growth through several niche markets, many forms of management and planning analysis, sales, marketing, content writing, basic programming, photography, video and image editing.
I offer a background well rounded in real world education and experience. Included is extensive research, planning and growth through several niche markets, many forms of management and planning analysis, sales, marketing, content writing, basic programming, photography, video and image editing.
Payment Terms
Payment terms are negotiable according to the demands of the project. Smaller projects can be paid in full when the project is completed. Larger or more lengthy projects will need to have a minimum 20% deposit once an initial milestone is met with the balance to be paid in full upon completion of the project.
Detailed Service Description
Customer Service - Satisfaction and retention of thousands of customers. Over 75% monthly repeat/return customer rate for several years and surveys among the highest in market genre. Extremely customer service oriented and driven to provide the best business experience for the customer.
Business Branding / Development - developed brand names, registered trademarks, products, logos, icons of product branding. Creating and maintaining color schemes and company designs to identify a specific company, product, or business.
Business Analysis - review and analyze business metrics and reporting in order to increase performance measures and goals.
Writing / Reviews / Guides - extensive content writing and analysis, reviews and guides to inform and educate customers, potential customers, and other interested parties. Reviews included product testing, image production, how to protect yourself against online fraud, and how to maintain happy customers through outstanding customer service.
Software / Programming / Coding - extensive experience with all office type applications and presentation software. More than 8 years of experience with Adobe Photoshop and several other image and video editing applications. Proficient in coding html, css, and php with a strong knowledge base of Internet code functions, SQL, blog functionality and theme development.
Photography / Image Editor - published photographer in nature and aviation photography, with extensive image editing experience. Produced highest quality professional images to be used in marketing and product development. Areas of experience include nature, wildlife, aviation, transportation, sports, and studio product photography. Over 10 years experience in photography and photo editing procedures.
Market Research - comprehensive Internet research into market conditions, trends, and competition. Implementation of marketing campaigns across channels, including direct mail, media / book publications, and extensive Internet promotional service channels
Business Branding / Development - developed brand names, registered trademarks, products, logos, icons of product branding. Creating and maintaining color schemes and company designs to identify a specific company, product, or business.
Business Analysis - review and analyze business metrics and reporting in order to increase performance measures and goals.
Writing / Reviews / Guides - extensive content writing and analysis, reviews and guides to inform and educate customers, potential customers, and other interested parties. Reviews included product testing, image production, how to protect yourself against online fraud, and how to maintain happy customers through outstanding customer service.
Software / Programming / Coding - extensive experience with all office type applications and presentation software. More than 8 years of experience with Adobe Photoshop and several other image and video editing applications. Proficient in coding html, css, and php with a strong knowledge base of Internet code functions, SQL, blog functionality and theme development.
Photography / Image Editor - published photographer in nature and aviation photography, with extensive image editing experience. Produced highest quality professional images to be used in marketing and product development. Areas of experience include nature, wildlife, aviation, transportation, sports, and studio product photography. Over 10 years experience in photography and photo editing procedures.
Market Research - comprehensive Internet research into market conditions, trends, and competition. Implementation of marketing campaigns across channels, including direct mail, media / book publications, and extensive Internet promotional service channels
Credentials
References
Dean Kagan - Personal Reference - 2007
Date Verified: April 22, 2008
Minor Details, Inc, Owner
Coordinate and management of website design implementation for ChannelAdvisor and eBay store sites.
Date Verified: April 22, 2008
Minor Details, Inc, Owner
Coordinate and management of website design implementation for ChannelAdvisor and eBay store sites.
Mike Miles - Personal Reference - 2007
Allinanchor.com, Owner
Three articles written on competition, marketing, and brand management for their company blog
Allinanchor.com, Owner
Three articles written on competition, marketing, and brand management for their company blog
Licenses
Federal Communications Commission, Ham Radio License
Date Verified: March 29, 2008
Awarded: 2007
Date Verified: March 29, 2008
Awarded: 2007
Federal Aviation Administration, Private Pilot
Awarded: 1993
Awarded: 1993
Education
University of Alabama at Birmingham, MBA Business Management [one year]
1996 - 1997
1996 - 1997
University of Alabama at Birmingham, BA Business Accounting
Date Verified: March 26, 2008
1994 - 1996
Date Verified: March 26, 2008
1994 - 1996
My Elance URL
Member Since:
Mar 2008
Last Sign-In:
Sep 18, 2008
Last Feedback:
-
Mar 2008
Last Sign-In:
Sep 18, 2008
Last Feedback:
-
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